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FREQUENTLY ASKED QUESTIONS

How long will delivery take?
Answer: While times can vary, most claims take 2-3 weeks door to door.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
What are the delivery charges for orders from the Online Shop?
Native Instruments offers free shipping worldwide in many countries. In other areas, shipping costs apply.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.
Which payment methods are accepted in the Online Shop?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal. German customers are also able to pay via pre-payment (Vorkasse) or cash on delivery (Nachnahme). More info…